FAQ

Reservations

Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability. Walk-in appointments are based on availability.

Make an appointment: 212-966-8585 or contact us.

Arrival & Check-in

Please arrive 15 minutes before your appointment.

Late Policy

To ensure that other client services are not disrupted, late arrivals will not receive an extension of scheduled service times and late clients are still responsible for their full service fees.

Cancellations

24 hours’ advance notification is required for any change or cancellation for services. We regret that failure to inform us prior to the above time windows will be charged at 50% of the your scheduled service(s).

Product returns

Unopened products in original, undamaged packing can be returned within 14 days for store credit when accompanied with a receipt. There are no refunds or exchanges on opened products.

Gift Certificates

All gift certificates must be mentioned and confirmed when making your appointment, prior to the date of service. Gift certificates are only redeemable at JS Beauty Spa for the amount or service specified on the gift certificate. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.

Spa Parties & Groups

For parties of 3 and larger, we require a credit card number which we will charge in advance to ensure reservation.

Spa Promotions

Spa specials and seasonal discounts cannot be used or combined with any other offer, promotions or third party gift certificates.

Cell Phone policy

To ensure a relaxing visit for all of our guests, we request that you kindly mute your cell phone and other devices during your visit.

Gratuities

Our service prices do not include gratuity.  Gratitude is a standard spa practice and we suggest tipping 15-20% for the original service treatment cost before discounts and promotions.

Payment

All major credit cards are accepted.  Any gift cards, vouchers, or certificates must be mentioned at the time of booking.

Any other questions?

Please call us at 212-966-8585 or contact us.